Question 1

What are session packages?

Accepted Answer

Session packages are plans of multiple (2, 3, 5, and 10) sessions that can be purchased up-front and be scheduled at later dates. Packages allow you to schedule individual sessions at your own convenience with both short-term and long-term bundles to fit your needs.

Question 2

Where can I view my purchased packages?

Accepted Answer

Once a plan is purchased, it will appear under the "My Subscriptions" page inside your member portal. Packages can be viewed and managed from this page.

Question 3

Can individual sessions within a package be used for multiple services?

Accepted Answer

Yes, sessions within a package can be applied to multiple services.

Question 4

Can I carry over sessions from a package if I don't use them?

Accepted Answer

Sessions do not carry over if you do not use all of the sessions in a package within 6 months.

Question 5

Will I receive a refund if I need to cancel a package?

Accepted Answer

Yes,  all purchased packages that are cancelled at any time within 6 months will receive a partial refund equal to the the total of the average value per session left in the plan at the time of cancellation. See plan policy box at checkout page.

Question 6

Can I cancel a package directly?

Accepted Answer

Yes, session packages can be cancelled directly from the members area on the site under the My Subscriptions Page.

Question 7

Can I add a package to the cart?

Accepted Answer

Unfortunately, session packages cannot be added to the cart and must be purchased directly.

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