Yes, sessions within a package can be applied to multiple services.

Yes, all purchased packages that are cancelled at any time within 6 months will receive a partial refund equal to the the total of the average value per session left in the plan at the time of cancellation. See plan policy box at checkout page.

Once a plan is purchased, it will appear under the "My Subscriptions" page inside your member portal. Packages can be viewed and managed from this page.

Unfortunately, session packages cannot be added to the cart and must be purchased directly.

Session packages are plans of multiple (2, 3, 5, and 10) sessions that can be purchased up-front and be scheduled at later dates. Packages allow you to schedule individual sessions at your own convenience with both short-term and long-term bundles to fit your needs.

Sessions do not carry over if you do not use all of the sessions in a package within 6 months.

Yes, session packages can be cancelled directly from the members area on the site under the My Subscriptions Page.

This field is included because it helps me better prepare for each individual session by reviewing any necessary materials. Having an idea of what specific topic the student needs support in helps decrease the odds of me being caught off guard with a topic I have not reviewed in a long time.

Yes, multiple sessions at different times can be booked using the Add to Cart button on the Booking Details page. In addition to booking multiple sessions at once, all tutoring services can be booked as part of 2, 3, 5, and 10 session packages to be used within six months.

My tutoring schedule listed on the booking calendars is Monday-Friday 10 AM - 8 PM ET. All sessions can be booked on half-hour increments (i.e. 3 PM, 3:30 PM, 4 PM, etc.).

All bookings can be made up to 1 hour before any available session slot.

Once the student joins the Zoom room, they will be asked to connect to audio and a microphone on their device. The speaker and microphone can be tested by clicking the drop down arrow next to Audio and selecting Test Speaker and Microphone. For other technical issues, try exiting and re-entering the session. If you are still having issues after trying that, contact me and I can guide you through other troubleshooting options based on your situation.

Unfortunately due to my schedule, all sessions are 1 hour in length so they will end as close to the scheduled end time as possible. Any late time is included in that hour. For example, if the student is 15 min late, then they will have the remaining 45 minutes for the session.

Yes, I highly encourage students to turn on their video. Since all sessions are 1:1, having the video turned on helps facilitate discussion and engagement between the student and I during instruction. Seeing the student also allows me to read facial gestures, which can help me indicate if the student is confused or understanding the content. Online sessions do have limitations in terms of visual appearances, so showing video makes a huge difference in the quality of the session.

Each session is led through Zoom meeting software. I have been using Zoom for more than 4 years, and Zoom has several features that allow tutoring sessions to be more interactive such as screen share annotations and virtual whiteboards. A standard Zoom invite link will be included in all booking confirmation emails and in the booking page under your member portal.

I recommend students who want to review worksheets or other printed materials to take a picture of the problems they want to review. Then, the document can either be emailed to me before the session, or the student can just bring the document to the session and use the screen share function. Sending any documents to me ahead of time gives me time to better prepare for each session.

There are two ways to join my Zoom room for the session: 1. A link to the session will be included in the session confirmation email right after booking. Once students click the link, they will enter my meeting lobby where I will let them in at the scheduled session start time. 2. In your member portal under the My Bookings page, the link to join the Zoom meeting will be listed right next to the scheduled session. Clicking that link will access the meeting lobby. Students may need to click open link on the dialog box after clicking the session link, depending on the browser, to open the Zoom room.

Currently, only other site members will be able to view the information listed on your My Profile page if your account is set to public. For privacy purposes, the only information that can be included on the My Profile page is your join date and display name. All other information found on other pages in your portal are private to you and will not be seen by anyone else. In the future, I plan to create some more interactive features such as forums that will allow public site users to engage with each other on the site.

Once you sign up for a member portal, a checkbox will appear asking if you want to join the site with your profile visible to others. Also, you can change the visibility of your profile on the My Account page of your portal once you sign up.

One you sign up or login to the member portal, several member pages become available such as Profile, My Bookings, My Wallet, My Subscriptions, Files, My Account, Notifications, and Settings. 1. Profile: view and edit any profile details 2. My Bookings: view and manage past and future bookings from one place. 3. My Wallet: view, add, and save payment options for faster checkouts. 4. My Subscriptions: manage any purchased session packages 5. Files: view any uploaded files 6. My Account: update and edit personal information as well as login information. Profile privacy settings can also be change here between public and private. 7. Notifications: view updates to new activity such as comments or published blog posts 8. Settings: change additional account settings such as email notifications

The most important benefit is that future bookings can be quickly re-booked without having to re-enter information in the booking fields. All of the essential booking information such as names, subjects, and notes are pre-populated in the booking fields once you make a profile. The My Booking page allows you to reschedule or cancel any upcoming sessions, and view the times and dates of any scheduled bookings right from one spot. Video session links are also available on the My Booking Page to easily access the online meeting room. The My Subscription page allow you to view, cancel, and manage any purchased session packages. In addition, you can view any remaining sessions within each purchased plan.

TBD

Reward points can be viewed under the My Rewards page from your member portal.

When checking out, a widget appears on the checkout page asking if you want to redeem your reward points on your current order. When you redeem your reward, the discount will be automatically applied to your order.

The expiration of any cumulative loyalty points are only affected by customer actions. Customer actions are defined by any actions that cause you to earn and redeem points such as purchasing individual sessions, purchasing packages, signing up as a site member, and redeeming points for a discount at checkout. All cumulative loyalty points will expire after 12 months of no customer actions. An email reminder will be automatically sent 14 days before your rewards points are set to expire.

Reward points can be redeemed for a discount on any order, including all individual session services and session packages.